preguntas comunes
We’ve gathered answers to the most common questions about our products, orders, deliveries, and much more.
Contenido desplegable
Do you have a physical store?
No, we currently operate exclusively online.
With our 14-day return policy, you can order, try on, and decide at your convenience.
How are your chains made?
We're proud to be Sweden’s leading brand in handcrafted chains for men. Each piece is created by skilled goldsmiths, ensuring quality and craftsmanship that stand apart from mass-produced, machine-made chains. You can spot the difference in every detail.
What is your delivery time?
Our standard delivery time is 2-4 days, unless otherwise stated on the product page. For custom-made gold items, please allow a little extra time for production.
Are your jewelry pieces authentic?
Absolutely. We offer genuine gold, real silver, and gold-plated options to suit various budgets.
Can your gold-plated chains rust?
No, they won’t rust. While the gold layer may slightly change in color over time, we include care instructions with each order. If you ever need a touch-up, we can re-plate the chain for a fee of ~€80 EUR / $80 USD
Can I wear your gold-plated chains in the shower?
While our jewelry is durable, we recommend genuine gold or silver if you plan to wear it in water frequently. Occasional exposure won’t harm gold-plated items immediately, and we offer re-plating for €80 EUR / $80 USD if needed.
Do you make custom pendants?
Absolutely! Check out our “Pendants & Rings” section for customizable options, or email us at info@kejsar.se for assistance. Custom jewelry is our specialty, and we pride ourselves on offering the best quality and pricing.
How do I return or exchange an item?
As long as the seal remains intact and the item isn’t custom-made or solid gold, returns are easy. Head to the "Returns & Exchanges" section under "Help" at the bottom of our site, enter your details, and we’ll send you a return label.
Why is your solid 18K gold priced “per gram” higher?
Our gold is priced competitively, including VAT, and we guarantee authenticity with a digital receipt for insurance purposes. Unlike standard gold “per gram” prices, our handcrafted pieces, especially smaller or hollow designs, are labor-intensive and offer unique value.
Buying gold jewelry also holds its value well over time, making it a solid investment.
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Returns & Exchanges
Initate a returnWe offer easy returns and exchanges to ensure you're completely satisfied with your purchase.
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Reviews
See Our ReviewsSee what our customers say about Kejsar and share your own experience with us.
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Our Products
Explore Our ProductsDiscover our full range of exclusive jewelry and find your favorites among our unique collections.